To help you answer questions about your move, print this page for future reference.


When should I contact a moving/removal company to organize my pending international move?


FAQ's Index


When should I contact a moving/removal company to organize my pending international move?

Advance preparation is the most important factor in a successful international removal. You should begin your search for a suitable company to carry out your move 6-8 weeks before your intending moving date. This will allow time to get competitive quotations, make all the arrangements, organize transport, etc.


Who will provide delivery services at destination?

We have a comprehensive network of overseas agents based on their quality of service and experience.


Our overseas offices and agents provide services and expertise in the following areas:


What insurance do we provide for International moves?

We can provide comprehensive cover for your household and personal effects during your international move.

Our open cover with a major Underwriter one of the largest insurers in the world provides a variety of different options, with competitive rates and an excellent worldwide office network, so that in the unlikely event of a claim, settlement can usually be dealt with locally.


How do I determine the level of insurance that is required for my belongings in an international move?

In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country especially with regard to high value items likes motor vehicles etc. Cost of Living data may also be obtainable from that country's embassy.

When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost. It's best to give as much information as possible.


If you have any questions relating to the coverage on your international move, contact us.

Will you arrange Insurance with a reputable Insurer on my behalf?

Yes, we can and will be based on your requirements. Comprehensive air and marine transit insurance is available, via our specially negotiated coverage with one of the largest insurers in the world.


What items should I not include in an international household goods shipment?

It is inadvisable to include perishable goods, foodstuffs of any description, or liquids (which may leak in transit causing damage to other items. Above all, exercise common sense. Your shipment may be in transit for anything between three days and three months for long intercontinental transits like Europe-Australia. Don't overload items, or fill the car up to the roof with odds and ends. It won't do the suspension any favors!


You should NOT include the following:

  1. Hazardous materials such as paint, matches, aerosol cans, gas canisters or other flammables
  2. Materials such as wood, bricks, cement, rocks and soil of any type
  3. Firearms and ammunition
  4. Plants of any kind
  5. Corrosives and explosives
  6. Pornography of any description


Also, and in addition, we cannot accept the following goods for shipment by air:


Aerosols, batteries, explosives, fireworks, corrosives, perfume, pressurized or un-pressurized cylinders/canisters and/or similar type containers, firearms and ammunition, radioactive material, paint, fuel and/or fuel tanks or other flammable items, etc.


If you have any doubts as to what may or may not be included, please do check with us. They will be pleased to help and advise you.


Are all charges included in the price?

We can give you a quote based on what you want and or need for your shipment and that can be from door to door or for any portion thereof.  Sometimes a customer might want to arrange for the services at the destinations themselves with their own agent or use our agent and pay these charges locally. In other cases the customer might want to ask us to provide all the services even at the destination.


In a very few countries, for example South Africa and Zimbabwe, port service charges are assessed on declared value. This charge is therefore not included in the door to door estimate that we give you, and it will need to be paid at destination direct to our overseas office or agent. Please advise us if there are special difficulties that may apply to your delivery, or if access is abnormal, or delivery is above the first floor.


If your shipment is booked door-to-port only, then all destination charges are payable locally on arrival, including customs clearance, port service, unloading and local delivery charges. The various names applied to these charges may vary from country to country and service to service, but basically, they cover unloading from the ship/aircraft that your goods are carried on, unloading from the steamship line or airline cargo container, and handling in and out of destination warehouse. Local delivery to your residence can be arranged if requested as part of the original quote. Any exceptions to these basic standards may cause the price to increase. As above, you will be responsible for any duty or tax that is raised on your shipment by Customs at the country of destination.


Please review your requirements, and discuss our estimate with our Sales team to make sure you understand the details, especially if you're comparing a number of moving companies offering a plethora of different options with regard to price and service.


What will our  sales representative tell me when we go over the cost of shipping my household goods overseas?

Our Sales & Service Representatives can advise on all aspects of your move. Our Sales & Service Representatives can further advise on the following options: route and transport options and costs, packing requirements, crating, transit times, insurance, unpacking, customs requirements (all customs advice given at clients risk - rules and regulations do change on a frequent basis and unfortunately they are not always communicated to us by Customs), and storage at origin or destination.


Our representative will discuss in detail the different shipping/airfreight options available to your overseas destination, and he will make an estimate of the volume and if possible the weight of your consignment. Hell also discuss the various paperwork and customs documentation required, and he will give you information regarding our office or agent who will deliver your possessions from the port of arrival to your new residence overseas, together with general advice on your move.


No more than a couple of days after your request you will be in possession of a detailed estimate of the costs of your move and the various shipping/airfreight options etc that pertain to it.


Our Sales Department will be in touch shortly thereafter to answer any questions that you have and to discuss the options with you.


Who do I contact on arrival overseas to find out about the status of my shipment?

All details of your shipment will be available to you as soon as possible after shipping. Many shipping lines have the tracking of a container on their web sites and once your shipment is loaded on the ship we can give you the sites where you can track your shipment.


We will provide you with full information and details of how to contact our office or agent in the Destination City that you're moving to. However, normally, you won't need to do anything, we will have pre-alerted our agent, and they'll contact you when you arrive.


How do I find up-to-date information regarding customs regulations and documentation?

Customs regulations are unfortunately subject to frequent change. Regrettably, such changes are not always publicized. We endeavor to provide the most up-to-date customs information available, from a wide variety of different sources, including Customs Services themselves, industry, trade association, the Internet, and a wide variety of other sources. Nevertheless, it is impossible to guarantee the accuracy of the information provided, as customs rules and regulations, together with duty and tax rates, documentation and forms etc., can, and do, change overnight.


We endeavor to supply all the relevant forms required. Nevertheless, it is the individual responsibility to ensure sure that they have the correct documentation for their personal situation.


How do I arrange for an estimate for my forthcoming international shipment?

Please E-mal or call our local office or agent and give your details to our Customer Service Agent, and we will get back to you just as soon as possible).


What are the different cost/service options available to me?

When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerization, routing consolidation opportunities, sea or air freight, port of exit, etc. Each option's cost component determines the costs will be.


It is advisable to select the most direct route with a minimum amount of handling. However, every move and personal budget is different so it is important that you discuss fully with our International Moving Sales Department to workout the best service to meet your needs.


Remember, when calculating the cost of your international move, you should be aware of the total cost including the amount of time you'll have to wait for the arrival of your goods at destination. If you're going to have to stay in a hotel or other temporary housing until your household shipment arrives, you'll need to consider these costs as well as the cost of the shipping charges. Many people have made the mistake of selecting the slowest transit time (cheapest price) and then had the expense of two to three weeks of hotel costs while they awaited the delivery of their shipment.


What advice can you give me on how to plan for my international move?

There is no substitute for planning and preparation. As soon as you know that you're going to be moving overseas, contact us.


In addition, begin to think about separating out all the items that you'll need to sell, store, dispose of, give away, and those you'll want to move by sea, have sent by air cargo or delivered to another family member before your departure. It's a very good idea to have a clear idea about these categories before our estimator visits you to survey your household effects.


As you approach moving day, think about which items you will need for your journey, specifically travel papers, immediate clothing, passports, medical documentation and records, family papers, valuables, jewelry, medicines, school reports, etc. We can provide a variety of host country information including destination guides and country fact sheets, together with detailed Customs rules and regulations.


Is it cheaper to ship certain items rather than sell them and replace them at my destination?

There are several factors, which help to determine which is the best option, such as the value of the items, in question at destination compared with the saleable value at the point of origin, their size, and the overall volume of your shipment. Our representatives will be pleased to offer some guidance.


How much notice must I give to book a date for packing?

We recommend that you give a minimum of 2 weeks notice, although if this is not possible we will endeavor to meet your requirements. Ideally, as soon as you know when you want to move you should confirm dates with us.


When do I pay?

We ask for a 50 deposit to be sent in with your booking confirmation. The balance is payable on receipt of invoice, after the shipment is on the way. Please note that checks require 10 days for clearance and to avoid delays it is better to arrange the payment by Bank Transfer where possible. We can in some cases accept payment by credit cards.


Do you provide storage?

Yes! We can arrange storage at the origin or at the destination. If you require storage, we can arrange this for you but it is more cost effective to avoid having to store your goods.


Can I pack myself?

Yes you can arrange your own packing of both a shipment in a container or if you use our LCL – lass than container load service. We encourage you to do you own packing but you MUST keep in mind that if you do arrange your own packing you are responsible for any loss or damage due to poor or insufficient packing done by you.


We do recommend that you use a professional packing service and you can find local firms listed in your local Yellow Pages or even see the classified ad’s in your local newspapers and find a small and local ‘man with a van’. You could also hire labor from Manpower or any local firm that provides labor.


When you use a local mover or packing service they will often provide you with cartons and packing materials that can be delivered to you in advance of the moving day.  If you handle your own packing you need to use good common sense in packing and make sure you keep in mind that your shipment is going a long distance and will be shipped by truck, rail and ship. It is not like shipping around the corner and you must make sure your goods are packed properly to withstand the riggers of the journey.





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